I called to schedule a Smog test. I came in at 11am. The parking space was tight, and the office looks rough. But it had hot fresh coffee- always a plus. The burly guy behind the desk took down my info and key, and told me it will take about 20 minutes. I started to read a book. Less than 10 minutes, Boom! Done. Impressive turnaround time. They quoted me a price on the phone. That's what they charged. As a business owner, I appreciate a no-nonsense, competent service. No fluff. Just get-the- work-done type experience. I appreciate this type of service because I don't like wasting time and deflecting upsells. Thank you.