Auto Repair in Poway

Excellent and fast service! Came in with AC blowing hot air intermittently. Car was worked on Monday and was ready for pickup the same day. AC now blows ice cold!

Felt very confident in this shop. Grace is the epitome of customer service and all their processes seemed so professional. Will.use them.going forward.

Great communication and my suburban is all fixed.

I had a great experience here. Grace, went above and beyond to help me and was an expert in working with my extended warranty company to get coverage for my repair. Car is now working great!

I've been taking my cars here for years, and they always do an excellent job.

Friendly, professional and not pushy. The diagnostic and estimate sent with pictures was wonderful. I’ll be a repeat customer.

Several Dodge dealerships told me that they can't make an appointment for months and that they would need my truck for several days to take apart the entire front of the vehicle just to diagnose where the coolant leak was. I happened upon Precision by luck and made an appointment for the next week, only a few days away. They had the leak located in about 90 minutes, without dismantling the entire front end. It was fixed by the end of the day. When the replacement part failed, August went above and beyond to make it right by loaning me a vehicle (I live far away). August also took care of a small issue free of charge. Now that is customer service. It shows that the people working at Precision care about you and your vehicles.

On a recommendation from a friend, I made an appointment with Precision Automotive. I had a lot of maintenance to catch up on with my 2013 Honda CRV at 209,000 miles. I asked for a complete diagnostics of the vehicle, and shortly thereafter, was presented with the good, the bad, and the ugly of what I was facing. Grace Thomas, Service Consultant, walked me through the results with no hard sell or fear tactics during the review. The Honda certified mechanic documented with photos all the issues and recommended services. The unexpected amount of work was going to take all day. To my surprise, Grace offered a loaner vehicle at no charge. My car was ready at the time promised, and after test driving, it felt like it was ten years and 75 thousand miles younger! Additionally, Precision offers a 800 number as part of their guarantee on parts and labor in the event of trouble down the road. You get what you pay for. And with Grace and her team, that means quality work, clear communication, and peace of mind.

Document detail was superb.