The service is terrific. I started off a few years ago dealing with Brian, but lately have dealt with Vic in person and August on the phone. They are customer service oriented, courteous and listen to you. I ask a lot of questions and Vic patiently answers them all. The prices are fair and cheaper than a dealer. This is also the first shop I have let work on/repair my Jeep besides the dealer and I have not been disappointed. I have always made an appointment; sometimes on the same day and that aspect is awesome in my opinion. My work schedule sometimes requires last minute changes if I can't get off so I appreciate that you don't have to make an appointment well in advance.